What is C.O.N.D.U.S.E.F.?

Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros (National Commission for the Protection of Users of Financial Services). It is a public institution dependant of the Ministry of Finance (Secretariat of Finance and Public Credit).

They have two different approaches:

• Preventive (orienting, informing, promoting Financial Education)
• Corrective (providing attention and solution to complaints presented by users of financial products and services).

Their commitment:

• Promoting Financial Education amongst the Mexican population.
• Continuing with the progressive development of products and tools that give support, advice and orientation to users of financial services.
• Pursuing an equal and fair relationship between financial institutions and users of its products and services.

Where to find them:

• 01 800 999 80 80, toll free from any location inside Mexico.
• 53 400 999, calling from Mexico City and its surrounding areas.
• opinion@condusef.gob.mx
• Central offices: Insurgentes Sur 762, Colonia Del Valle, Delegación Benito Juárez, México City.

CONDUSEF Walkthrough

• Go to www.condusef.gob.mx
• On the top menu click on Instituciones Financieras
• On the dropdown menu click on Otros Sectores
• Then click on number 6 Sociedades Financieras de Objeto Multiple (SOFOMES)
• On the right side boxes go to 5^th box called Registro de and click on Prestadores de Servicios Financieros
• It will pop up a new window click ok and on the left side menu click on Instituciones
• Finally on the box Instituciones writePDI International services and on the box called Estado choose Baja California Sur; click on Buscar and you will see PDI Registration.